This Refund & Cancellation Policy applies to paid Screen Beaver SaaS plans purchased through https://screenbeaver.com. It covers cancellation, refund eligibility, and timelines for digital subscriptions.
1. Nature of the product
Screen Beaver sells digital software subscriptions / licenses (SaaS access to a desktop product-demo / screen-recording studio). There is no physical goods return. We do not sell AI models or AI generation services. Once a paid period is activated, digital access is considered delivered as described in our Shipping / Delivery Policy.
Pro subscription (what you pay for): MCP agent capture (using your own agents), Windows desktop Pro entitlements, Android USB recording, 4K export without watermark, and the full effects / SFX toolkit — in addition to Free-plan studio basics (recording, auto polish, captions, 720p local export).
2. Cancellation (stop future renewals)
- You may cancel auto-renewal at any time from your billing / account settings or by emailing [email protected] from your account email.
- Cancellation stops the next renewal charge. You keep paid features until the end of the current billing period already paid for.
- We do not pro-rate unused days within an active period except as stated in Section 3 or required by law.
3. Refund eligibility
Cooling-off for first-time paid subscriptions: If you purchase a paid plan for the first time and have not made substantial use of paid-only features, you may request a full refund within 7 (seven) days of the successful payment date by writing to [email protected].
We will also refund (or offer equivalent credit) when:
- You were charged twice for the same order due to a technical error.
- The payment succeeded but paid access was not provisioned within 24 hours and we cannot resolve it after you contact support.
- We cancel your plan permanently for reasons other than your breach of Terms, and unused prepaid time remains.
- A refund is required by applicable law (including Indian consumer protection rules that apply to your purchase).
Refunds are generally not available when:
- The 7-day cooling-off window has passed for a first purchase, or the request is for a renewal that already started after you had cancel rights.
- You have substantially used paid-only features (for example repeated Pro 4K exports, MCP agent capture, or Android USB on a paid seat) during the cooling-off window — we may offer partial credit at our discretion.
- The charge is for a Team / custom invoice already delivered and accepted, unless required by law.
- The request relates to third-party tools (Cursor, Claude, OS, hardware, or any AI agent you connect via MCP) outside our control.
- There is evidence of fraud, abuse, or Terms violation.
4. How to request a refund
- Email [email protected] with subject “Refund request”, your account email, order/payment ID from your receipt, and reason.
- We acknowledge requests within 2 business days.
- Approved refunds are initiated within 5–7 business days of approval.
5. Refund timeline & method
Refunds are returned to the original payment method (UPI, card, netbanking, international card, etc.) wherever the method supports refunds.
- After we initiate a refund, banks/UPI apps typically show funds in 5–10 business days (sometimes up to 10–15 business days for international cards, depending on your bank).
- You will receive email confirmation when the refund is initiated.
- Currency of refund matches the original charge where supported by the payment rails.
6. Chargebacks
Please contact us before raising a chargeback so we can resolve the issue. Unjustified chargebacks may result in suspension of the account and recovery of fees where permitted.
7. Contact
Billing & refunds: [email protected]. Business details: Contact.
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